Fig. 01 — Switchboard schematic · Live

One console routes every conversation.

Route, govern, and resolve every WhatsApp conversation across five businesses from a single deck — with AI that never leaves a customer in silence.

Enter the deck
PLATE NEXUS-01REV ASCALE — LIVENODES 5
NEXUSSwitchboard
05
Independent businesses routed from one Switchboard
24H
Automatic AI pause the moment a human agent replies
2/2
Governance checks every AI reply clears — PII scan, hallucination judge
What the deck watches

Every reply is routed, checked, and logged before it reaches a customer.

N-01

Switchboard routing

Five businesses share one WhatsApp number. Each message is classified by what it actually asks — in English or Arabic — and when the signal is ambiguous the switchboard asks the customer instead of guessing.

N-02

Governance gate

Every AI reply is scanned for PII and checked by an independent grounding judge before it’s allowed to send — the law firm is held to a stricter bar.

N-03

Never left in silence

If the AI pipeline fails for any reason, a fallback reply still goes out and the conversation is flagged for a human to follow up.

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